Church View Surgery

Church View Surgery 2021-07-12 Person 5 5 0

All the staff were extremely efficient and helpful during my recent visit which culminated in me having to be transported to Southend Hospital via an ambulance it further treatment.

Cannot think of any thing

Church View Surgery 2021-06-29 Person 1 5 0

I spoke to a lady on the phone today about my prescription, she was extremely unhelpful, did not seem to care at all, and was rude to the point she sounded like she did not want to deal with my call. Very unprofessional and made my mental health worse.

Nicer staff who actually help, some are very lovely but it’s the odd person who really lets the rest down and makes you want to not call up.

Church View Surgery 2021-03-22 Person 1 5 0

this feedback is just about booking an appointment. A specific doctor was requested as that was who was seen previously for the same mental health condition. The person on the phone said that a triage doctor would have to call if it was not an ongoing condition and as a doctor hadn’t been seen for a year for this condition the request for a named doctor was denied. I understand that the people on the phone are trained for care navigation but... Is there a time limit for an ongoing condition? Being told you can’t get an appointment with the doctor you must trust to discuss a mental health issue with is a very upsetting experience and shows a lack of empathy for those that suffer mental health conditions. It had been a year since the last appointment but that doesn’t mean the condition is not ongoing, to my understanding. I understand that the colleagues on the phone are given training on how to best book an appointment but in this case I feel there is room for improvement. Regarding ease of booking appointments. Sometimes you can phone and get straight through like today. But last week we tried for an hour or two on more than one day but didn’t get an answer. I assume too busy for the number of people on reception.

Can the policy for care navigation be made available at the surgery so we can see what to expect. E.g. what is the time limit for an ongoing condition

Church View Surgery 2021-02-09 Person 5 5 0

Phoned mid morning with my concerns. GP phoned me back within half an hour then offered me an appointment that morning. Seen within an hour of first phone call with reassurance that everything okay. Thank you for seeing me so quickly and putting my mind at rest.

Nothing

Church View Surgery 2020-11-30 Person 4 5 0

Every time I call the surgery I find Avis very helpful she always listens and is a fantastic receptionist.

Phone lines are different each time I call, I prefer the queuing system that worked well I hope you can go back to that.